Please allow the full shipping timeframe for your order to arrive. 

Tracking updates can sometimes pause for a period of time before resuming, which can understandably cause concern, but rest assured your parcel is just likely travelling between facilities.

We recommend tracking your order with your local courier using the tracking link provided. By selecting “continue tracking,” you can see the latest updates and follow your parcel’s journey more closely.

If you don’t see this option, don’t worry, you can track your order by entering your tracking number on your local courier’s website.

If the full shipping timeframe has passed (as outlined here), please don’t hesitate to contact our Client Services Team either via email or messaging.

We're committed to ensuring your order reaches you as quickly as possible, and we really appreciate your patience and understanding.