If you receive a delivery notification but you're unable to locate your order, please follow these steps:

1. Check all safe locations around your property. Your courier may have left your parcel in a secure spot or designated safe area.
2. Ask your neighbours or anyone who may have accepted the parcel on your behalf.
3. Contact your local courier for further information on the delivery location.

If you still cannot locate your parcel after completing the above steps, please get in touch with our Client Services Team, who will be happy to help investigate the issue for you.

Please note: To allow our team to investigate thoroughly, you must contact us within 14 days of the delivery date shown on your tracking link. Indigo Lune cannot take responsibility for lost or stolen parcels outside of this 14-day period.