If your tracking states that your package is available for collection, but you're unsure where where to pick it up, please follow the below steps.
- Check your inbox: You may have received an email or SMS from your courier notifying you that your parcel is ready for collection. These messages usually include the collection location, opening hours, and other specific instructions.
- Check with your local courier: The collection details may also be visible on your local courier’s tracking website.
Once you’ve located the collection point, remember to take a valid form of ID to confirm your identity when picking up your parcel.
If you’re still unable to find the collection address or need further help, please contact our Client Services Team via email or messaging, and they will be happy to help investigate.