What happens if one of my 2FOR1 items is faulty?

We're sorry if one of your items has arrived faulty or developed a fault.

If you've purchased two items as part of our 2FOR1 promotion and one item is faulty, provided the fault is covered under our warranty, our Client Services Team can help with this.

Can I receive a replacement?

Absolutely! If one of your items is faulty, and this is covered under our warranty, we can arrange a replacement for the affected piece provided we have the available stock at the time.

What if I'd prefer a refund?

When purchasing through our 2FOR1 promotion, the discount is applied to the purchase of two items together.

If you'd prefer a refund for the faulty item while keeping the non-faulty item, we'll review the amount to be refunded, whilst taking into account the 2FOR1 promotion applied to your order.

As the promotion allows you to receive two items for the price of one, the refund amount will be adjusted to account for the item you're keeping.