We're sorry you've received a faulty item. In the unfortunate event of this happening, please get in touch with our Client Services Team via email or messaging, with the following information:

• Order number, Email Address and Shipping Address linked to the order
• Clear photograph of the product fault
• Description of the issue

All of our pieces are carefully tested to minimise the risk of faults, but if an issue does occur, it’s important that you let us know so we can investigate and continue to maintain the highest quality standards.

Once we’ve received your message, our Client Services Team will assess the problem and help find the most appropriate solution for you as quickly as possible.

Please note that we're unable to help with a warranty claim if you're unable to provide pictures of the affected item.