We’re very sorry that you're missing an item from your order.

Please double-check the packaging and jewellery box for your piece. The inside 'dust' bag has two compartments and smaller, more delicate items can sometimes be tucked away and easy to miss.

If you're unable to find your item, please contact our Client Services Team via email or messaging as soon as possible, they’ll be happy to help you in resolving this.

Please contact us with the below information:

• Order number, Email Address and Shipping Address linked to the order
• Details of the missing item

Once we've received your message, our Client Services team will be happy to help and get back to you as soon as they can.

Thank you for your understanding.